Value added services are either additional features availed with the core product itself or additional services attached to the core product which enhances the user’s experience of using the product. The objective of providing value added services is to ensure a higher level of customer satisfaction and even the creation of customer delight which may lead to customer loyalty. In today’s era, value added services have become an integral part of any product or service being offered by different industries & the commercial vehicle industry is not any exception. There was a time when the truck industry started elongating warranty & service interval in comparison to what they were offering earlier, since then the industry has really come a long way in establishing new benchmarks in their offerings to the customers.
There are plenty of value-added services available now a days which are directly associated with after-sales service of the vehicle. An annual maintenance contract (AMC) for example offers the assurance of pre-defined cost of maintenance. Any customer who purchases the AMC gets immunity against the escalating price of consumables, parts & labour cost. Then there are value added services that are there to ensure higher vehicle uptime with 24x7 on-road assistance, there are value added services like telematics which ensures that all the stakeholders of the fleet remains connected to the fleet on a 24x7 basis.
Value added services are not necessarily offered free of cost in every case, there are few services that are optional & required to be paid in advance at the same time there are a few value added services that are free in nature and a customer receives the benefits of such services free of cost by default. Nevertheless, value added services in a real sense help customers to increase their revenues & decrease the cost of operations. It eases the way customers manage & operate their fleet so that can concentrate more on serving their own clients & leave the responsibility of managing their fleet with the manufacturers.
The table below by TRUCKINDIA would help you in understanding different value-added services being offered by all the major Medium & Heavy Commercial Vehicle (M&HCV) manufactures in India:
| Value Added Services | |||||||||
| Tata Motors | Ashok Leyland | BharatBenz | Eicher | Mahindra | |||||
| Warranty | |||||||||
| Turck | Tipper | Truck | Tipper | Truck | Tipper | Truck | Tipper | Truck | Tipper |
| Driveline- 6Y/6L Vehicle- 3Y/3L |
Driveline- 6Y/6K Vehicle- 3Y/3K |
Driveline- 4Y/4L Vehicle- 3Y/3L |
Driveline- 4Y/6K Vehicle- 2Y/4K |
Driveline- 6Y/6L Vehicle- 3Y/3L |
Driveline- 6Y/6K Vehicle- 3Y/3K |
Driveline- 4Y/Unlimited Km Vehicle- 1Y/Unlimited Km |
Driveline- 2Y/4K Vehicle- 1Y/1K |
Driveline- 6Y/6L Vehicle- 3Y/3L |
Driveline- 6Y/6K Vehicle- 3Y/3K |
| Annual Maintenance Contract (AMC) | |||||||||
| Tata Suraksha | AMC | Proserve | Eicher Freedom | Mahindra AMC | |||||
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| Telematics | |||||||||
| Fleet Edge | iAlert | Truckonnect | Eicher Live | iMAXX | |||||
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| Insurance Service | |||||||||
| Tata Motors Insurance | Raksha | Bharat Benz Insurance | Eicher Secure | MCOVER | |||||
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| On Road Breakdown Assistance | |||||||||
| Tata Alert | Quick Response | Proserve | Eicher Promise | Mobile Vans | |||||
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| New vehicle guaranteed turn around time for service | |||||||||
| Tata Zippy | NA | NA | NA | NA | |||||
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| Guaranteed turn around time for accidental repair | |||||||||
| Tata Kavach | NA | NA | NA | NA | |||||
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| Onsite Service Support | |||||||||
| Tata Onsite Service Support | Quick Service | Proserve | Eicher Container Setup | Mobile Vans | |||||
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| Driver Welfare Programme | |||||||||
| Tata Samarth | Driver Care | Dieselaabh | NA | Mahindra AASHRAY | |||||
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| Pre Owned Vehicles | |||||||||
| Tata OK | NA | Exchange | Eicher Sure | Mtrust | |||||
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| Loyalty Programme | |||||||||
| Tata Delight & Emperor | NA | BB Reward | NA | NA | |||||
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| Availability of reconditioned parts | |||||||||
| Tata Prolife | Recon | NA | Eicher Renew | NA | |||||
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| Spare Parts | |||||||||
| TGP (Tata Genuine Parts) | Leyparts | Bharat Benz Genuine Parts | Eicher Genuine Parts | mParts Plaza | |||||
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| Vehicle Finance | |||||||||
| Tata Motors Finance | Hinduja Leyland Finance | Bharat Benz Finance | Eicher Financial Services | MOUs | |||||
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| Digital Solutions (Apps) | |||||||||
| CV Customer Care | AL Care | Proserve | Eicher Service Pro | MyMTB | |||||
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| Toll Free Numbers | |||||||||
| Toll Free - 1800 209 7979 Tata Suraksha (AMC) - 1800 2582589 Tata Motors Insurance & Kavach - 1800 209 0060 |
M&HCV- 1800 266 3340 (Anytime) LCV - 1800 102 2666 (6AM to 10PM) Power Solution - 1800 419 1921 (6AM to 10PM) |
Sales - 1800 121 380380 Service - 1800 120 380380 Parts - 1800 121 381381 |
1800 102 3531 | Toll free - 1800 200 3600 Expert on call - 020 2747 3600 Sales - 1800 315 7799 |
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Above information has been collected through various sources & OEM websites. Please contact respective OEMs for higher accuracy.
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